Intelligent customer engagement enables organizations to build trust, loyalty and insight while also enabling sales, services and marketing professionals.
Microsoft CRM helps reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions – marketing, sales and customer service and sales force automation.Microsoft CRM leverages internal and external data to identify patterns and trends and make customer engagement predictive. Determines interactions with customer based on insights along with engaging customers at the right time, in the right place and in the right way throughout the journey.
CRM tools centralize customer information, automate marketing interactions, provide business intelligence, and facilitate communications for increased productivity. A CRM product tracks opportunities your sales force is pursuing, analyzes data, and helps deliver superior customer service.
A platform that turns customer engagement intelligent one so as to anchor effectively and market smarter with the customers. mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.